Integrated. Support. Worldwide.

The particular strength of arvato services healthcare is that it is able to offer customers a wide range of services throughout the product-to-market cycle.
Three words sum up the impact on the customers: Integrated. Support. Worldwide.
But just what does that mean?

Bernd Robke, Senior Director Healthcare at arvato services healthcare in Germany, explains:
“It’s actually quite simple. We offer support to our customers for the worldwide distribution of their products in the form of integrated solutions”.

What does “integrated solutions” mean exactly?
Our portfolio includes supply chain management, financial services and customer relationship management. State-of-the-art IT systems intelligently link a wide variety of service modules based on the requirements of our customers. That means we do not offer our customers a pre-packaged, inflexible product, but instead can draw on our whole range of services and our wealth of experience to develop customer-specific solutions, which can then be integrated in an optimum way into the processes and structures of our customers – and those of their customers and business partners.

What about the term “support?” What does it mean?
We are service providers, body and soul. From the consulting and planning phases, to implementation, to operations, we support our customers with initiative and commitment. Our actions are always based on the principle of one face to the customer; i.e. our customers have one direct contact person with us, someone who is familiar with all from the very beginning, who gets involved and coordinates all processes for them – quickly, flexibly, and reliably. We see it as our duty to create the right conditions to allow our customers to grow. The basis for this is provided by optimum processes which help our customers develop a competitive edge.

Why this organisation?
Our customer managers know their customers precisely and are familiar with all the processes and workflows. Therefore, we can offer precisely fitting services and integrated solutions – instead of standalone solutions that do not meet the requirements of the customer. Commitment and maximum customer orientation are the key factors. That is the only way to provide real support. Here, too, service plays a very decisive role. We want to make our customers‘ lives easier, using our skills in their interests so they can concentrate on their core business.

Before, you talked about supporting your customers in the worldwide distribution of their products. Does that mean you act as an international service provider?
We develop, implement, and operate international distribution solutions. The arvato network has over 100 sites in Europe and in markets outside Europe. We are in a position both to apply our worldwide experience to local solutions and vice versa: in other words, we are able to transform our multifaceted regional experience into global action. That allows us to effectively support our customers worldwide in the distribution of their products.