References
healthcare - hc
References
 

Biogen Idec

christian wolf - director healthcare - arvato services healthcare

»Our full-service concept enables Biogen Idec maximal transparency, customer-focused service and optimally delivers customer orders.«

Christian Wolf - Director Healthcare - arvato services healthcare

The situation:

In 2003, we developed on behalf of Biogen Idec a full-service concept for national deliveries to pharmacies in selected countries as well as for the international distribution of temperature-sensitive medications.

services - cold chain management - healthare scm - medical technology

Our Services:

  • Implementing a cold-chain logistics concept and cold-storage facility
  • Centralizing all product flows through a central warehouse
  • Developing and validating a cool box
  • Providing Europe-wide direct deliveries within 24 to 48 hours
  • Developing and introducing tracking & tracing solutions
  • Providing orders processing, customer service and financial services (invoice issuing, receivables management, collections)

Solutions:

From the very start, we served as a strategic adviser to the company and worked as a service partner to successfully implement a full-service logistics concept. In doing so, we created efficient supply chain structures adapted to the market. These structures enable Biogen Idec to cut costs, optimally deliver customer orders and provide customer-focused service. This markedly helps strengthen Biogen Idec’s competitive position.

In response to Biogen Idec’s product requirements, we developed complex solutions along the supply chain and ensured that thermo-labile medications could be stored and transported in specially developed, integrity-protecting cool boxes. Advanced IT systems provide the largest amount of transparency and the highest level of security in maintaining the cold chain. These systems monitor all shipment movements, ensuring uninterrupted temperature tracking. To provide this service, we use our comprehensive know-how, modern technology and established processes with high quality standards.

By passing on responsibility for the entire order-processing system as well as for customer service, Biogen Idec can focus even more intently on its own core jobs.

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