References
»The decision for arvato services healthcare means that we can now rely on the know-how of an industry specialist that can ensure the delivery of both replacement parts and temperature-sensitive biological reagents. Furthermore, we also profit from extensive services. An own customer support team and the separated storage facilities and the technology used have been tuned especially to our individual needs. That is convincing!«
Emmanuel Bois - President - Cezanne
The situation:
A critical point in the supply chain of Cezanne, a manufacturer of fully automatic laboratory systems, was the delivery of replacement parts.
“Before our collaboration with arvato services healthcare, we had no specific logistics solution for shipment of replacement parts. We were not able to react to orders that did not reach us until late afternoon. Consequently, some orders were left unprocessed. Thanks to the unique logistics solution from arvato services healthcare, delivery delays are now a thing of the past,” reports Jérémie Porte, Head of Instruments Manufacturing.
Solutions:
Custom-tailored to the requirements of Cezanne, arvato services healthcare developed a distribution solution that ensures next-day delivery of desired replacement parts. These short response times help Cezanne minimize downtimes for its products, to meet the expectations of customers for rapid replacement, and thus enhance their loyalty to the company.
By cooperating with arvato services healthcare, Cezanne is able to reduce its response times and thus distinctly improve the quality of delivery for its products.
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