Because that is so, we as a full-service provider support our customers with professional customer support.

If desired, our trained, multilingual customer support team can be available to your customers around the clock. On your behalf, our employees take telephone orders, process online orders, take care of complaints and returns, and thus ensure fast processing of every order.

To provide competent, friendly support to your customers, we use the SAP-based CIC (Customer Interaction Center). This ensures that all relevant historical data can be viewed ad hoc by the respective agent, so that the customer can receive optimum support and advice.

Beyond that, we also offer additional customer relationship management services based on our unique service network. For instance, we support the sales and marketing activities of our customers with professional Point-Of-Sale and direct marketing solutions.

• Communicative CRM
• Analytical CRM (additional processing and analysis of the customer data we obtain)
• Operational CRM (customer assessment, market segmentation, cross-selling, etc.)
• Field service management
• etc.