Our solution’s approach is based on a full-service concept. As part of the direct-to-pharmacy model, we handle all the processes for our customers in the pharmaceutical industry - including provision of ordering systems and order taking, GDP-compliant inventory management and shipment of medications, invoicing, accounts receivable management, and reporting. We handle transportation to the pharmacy under ambient or controlled temperatures, using established and validated express and package services. As needed, we even support the sales and marketing activities of our customers through professional Point-of-Sale and direct marketing solutions based on our modern and scalable communications infrastructure. And we always act on behalf of and in the name of our customer.

When large parts of the medical product range are switched to direct distribution, pharmaceutical companies feel compelled to provide pharmacies with a logistics system that is comparable to the current logistics structures of pharmaceutical wholesalers. This includes not only a connection to electronic ordering systems suitable for pharmacies but, in particular, rapid-response, multiple daytime delivery. To ensure this, we at arvato services healthcare have developed as solution a delivery model that guarantees twice-daily delivery to pharmacies. Depending on customer wishes, anything is possible, from building up a wide-scale regional warehouse and transportation network to assuming full responsibility for management of regional logistics partners.