The heart of every one of our service packages is cutting-edge and proven arvato IT systems. These systems are the equipment that intelligently links the individual services modules in each package, makes data accessible and optimizes process management.

arvato services healthcare uses SAP ECC 5.0 as its ERP system, as well as systems aimed specifically at the pharmaceutical, medical technology and in-vitro diagnostics (IVD) industries. All systems are completely compliant with GxP. The system offers our customers optimum coverage of the entire logistics process chain. Both routine and customised reports are available at all times to provide the greatest possible transparency and security. More information on the range of services can be found here.

Using standard interfaces, it is possible to integrate any kind of IT system quickly and securely. Graphical front ends ensure optimum guidance for users and good usability. If the interface preferred by the customer is not already implemented, an experienced team of developers and programmers is ready to make the necessary adaptations. Customisation for a new client and the necessary development are carried out exclusively by personnel trained and experienced in GxP.

Security of data and protection against outages are our highest priority. We as a professional outsourcing service provider not only offer our customers reliable services and solutions; we also operate our computer centres in accordance with the latest security standards. The computer centres, which are distributed among different buildings, enable us to implement individualised security concepts and outsourcing solutions for each pharma and health care customer. Beyond that, we use redundant storage for all data.

All processes and the system itself have already been checked many times in customer audits – including in the USA – in accordance with FDA guidelines and have been found to be good. Additional certifications can be viewed here.